WSDOT launches new Good To Go!

Image courtesy of WSDOT.

The Washington State Department of Transportation launched the new Good To Go! on July 12, following a 10-day closure while the department worked to transition to the new system.

The transition work – which had been expected to take up to two weeks – was completed ahead of schedule, allowing WSDOT to move up rollout the new system.

Along with a redesigned MyGoodToGo.com, the new system offers a suite of features customers have requested during the past 10 years. And while WSDOT is excited to share the new system, customers are encouraged to be patient when returning to the website and contacting the Good To Go! call center.

“While the transition work is complete, this is just the start of major adjustment period for our customers as they get used to the new system,” said WSDOT Toll Division Director Edward Barry. “It will take a while to settle into a new normal for both our customers and our new call center.”

To help customers learn how to use the new self-service features, WSDOT created a series of videos showing how to accomplish common tasks online. WSDOT hopes that providing these resources will help customers navigate the new system and minimize confusion, in addition to helping them avoid potentially long wait times at the call center.

WSDOT has begun to post trips to Good To Go! accounts and customers may see charges to their credit card or bank account if their Good To Go! account replenishes. It will take a while for WSDOT to process all trips which occurred during the closure.

Given the complexity of the transition, WSDOT and its vendors will be carefully monitoring the system. WSDOT is also asking customers to wait a while before visiting the new site or calling customer service if their question is not urgent. With the launch of the new system, customers with unpaid tolls will have at least two extra weeks to pay. WSDOT hopes this additional time will help ease the rush of activity following the reopening.

“We want to thank our customers for their continued patience throughout this process,” Barry said. “While there will be an initial learning curve, in the long-term these changes should make it easier for them to manage their accounts.”

For updates, and to learn more about the new system, customers can visit the transition webpage, and follow Good To Go! on social media.

Background on new Good To Go! system The previous Good To Go! system was designed 10 years ago. Both technology and customer needs have changed significantly in that time. WSDOT awarded the contract to design and implement the new system to ETAN and the new contract to operate the call center to Shimmick. These updates will improve the customer experience by offering new payment options, new ways to manage accounts, more self-service features, improved notifications and improvements to MyGoodToGo.com.


Talk to us

Please share your story tips by emailing editor@covingtonreporter.com.

To share your opinion for publication, submit a letter through our website https://www.covingtonreporter.com/submit-letter/. Include your name, address and daytime phone number. (We’ll only publish your name and hometown.) Please keep letters to 300 words or less.

More in Northwest

A Darigold dairy worker practices picketing as a strike is approved by the union. Photo courtesy of Julia Issa
Puget Sound Darigold workers on verge of strike amid contract negotiations

Workers cite lack of medical leave, outsourcing and bad-faith negotiations as reason for strike.

The inside of Sound Transit’s light rail Operations and Maintenance Facility in South Seattle. COURTESY PHOTO, Sound Transit
Sound Transit Board to meet Aug. 5 to consider project delays

Agency needs to postpone or reduce projects due to $6.5 billion gap

Critical race theory became a political buzzword last fall after Gig Harbor resident Christopher Rufo (right) joined commentator Tucker Carlson on Fox News. (Screenshot from YouTube broadcast)
Educational merit of critical race theory sparks heated debate

In Washington, schools have seen parents protest and threaten to remove their children from schools.

The King County Courthouse. File photo
Sexual assault leads to calls for closing King County Courthouse

Crime is rising in the ’dangerous environment that has surrounded our seat of government.’

Courtesy of the Washington State Department of Health
COVID-19 cases, hospitalizations are rising in Washington

Data suggests the vaccine is effective in preventing hospitalization for COVID-19

File photo
King County Council OKs millions for courts overwhelmed by pandemic backlog

Some lawyers testified that the backlog has created an “access to justice” problem.

Dr. Amit Desai of St. Francis Hospital in Federal Way receives a COVID-19 vaccine on Dec. 17, 2020. COURTESY PHOTO, CHI Franciscan
State reports 94% of COVID-19 cases are unvaccinated people

Data released by state Department of Health for cases between February and June

Stock photo
Masks to be required at K-12 schools in Washington state

State Department of Health updates guidance for 2021-2022 school year

King County Executive Dow Constantine signs an order July 28 to restart inquests into deaths that involved police officers. COURTESY PHOTO, King County
King County to restart inquests into deaths by police officers

Cases include shootings by Kent, Auburn, Federal Way and Kirkland police

Most Read