The King County Countywide Community Forums released survey results from round five forums on customer service and public engagement. Results showed people viewed the county as providing opportunities for public engagement and easy access to information, but lacking in a “clear and open” public process and demonstrating a “willingness to listen and to be influenced” through citizen feedback. Of those who had an opinion about half — 52 percent — rated their recent experience with King County as satisfactory or very satisfactory.

To obtain the King County Auditor’s report and survey demographic information go to

Forum Topics and Materials. “Improving customer service is one of my top priorities, and these survey results provide valuable insights that will help us make government more transparent and accessible, and improve the way we listen to the public,” King County Executive Dow Constantine said, who made “public engagement” a key goal in the King County Strategic Plan that was adopted July 26 by the council.

The report compiles responses from 306 people who either filled out an in-depth survey online, or participated in one of 33 forums hosted throughout King County by volunteers between May 1 and June 13. The round five topics and questions were chosen jointly by the executive and the King County Council. It was titled “Public Trust: Customer Service and Public Engagement.”