The following is a press release from the Northwest Insurance Council.
Online shopping is more popular than ever and offers shoppers a convenient alternative to busy malls and crowded shopping centers.
Unfortunately, thieves are taking advantage of online shopping as well by stealing delivered packages from doorsteps, front porches and entryways across the nation.
These “porch pirates” can strike at any time, not just during the holiday season. It’s important to know what steps you can take to help protect your packages and how your homeowners or renters Insurance may come into play.
As online sales have skyrocketed – a record $115 billion in sales in the third quarter of 2017 alone, the U.S. Census Bureau reports – so have package thefts. According to a new study, 26 million Americans have been victims of porch pirating – up from 23.5 million reported thefts in 2015.
Most homeowners and renters insurance provide coverage for your personal possessions both inside and outside of your home, including packages left on your doorstep. And if packages are stolen from your car, its not your auto insurance that will cover the loss but your Homeowners or Renters insurance.
Keep in mind, filing an insurance claim for a stolen package is subject to your deductible, and may only be helpful if the stolen item’s value is well above your deductible amount. You may also want to consider the impact filing a homeowners claim for a stolen package will have on your future premiums.
“It is pretty typical for policyholders to select a high deductible with homeowners insurance, like between $500 and $2500, to help lower their monthly premiums,” said Kenton Brine, NW Insurance Council President. “But if the value of your stolen package is more than your deductible and you can provide purchase information, the good news is that your policy is likely to provide replacement coverage.”
There are ways to help protect your packages from thieves. Below are a few tips to help keep those “Porch Pirates” at bay, and what to do if your package is stolen:
Ways to Protect Yourself:
- Before you pay online, check to see if your method of payment (bank credit or debit cards, or online payment systems like Venmo or PayPal) offer “purchase protection” (see below) for stolen or damaged items.
- Before ordering a purchase online, familiarize yourself with the claims process and reimbursement or replacement policies for each delivery service – such as UPS, FedEx, Amazon and USPS – if your package is lost or stolen.
- Insure your purchases for the full amount of the item with the seller and/or the carrier shipping the package.
- Use tracking numbers to keep track of your packages and/or require signatures on all package deliveries.
- Take advantage of delivery service email or text delivery alerts on your smart phone, and try to have someone at home to receive the package if you know when it’s going to be delivered.
- Consider having packages delivered to an alternate location, such as your workplace or a parcel locker, or connect with trusted neighbors and plan to sign for and receive each other’s packages when the other is not at home.
- Install a security camera system at your front door. It may not prevent a porch pirate from stealing your package, but you’ll have their face on video if you decide to file a police report. Just make sure the camera is set at an angle that easily captures visitor’s faces.
Package Stolen? What To Do:
- Once you’ve verified the package was delivered, check with your neighbors first just in case it was delivered to the wrong house. Also check around and near your front door in case the delivery driver placed the package in a spot that’s hidden from plain view.
- Make sure to keep all receipts, tracking numbers, delivery confirmations and any other evidence you have of the item in the lost or stolen package.
- If your package is confirmed stolen, contact the seller or retailer and file a claim with them. Various retailers have different policies for handling stolen items and you are likely entitled to a refund or a replacement.
- You may also want to file a claim with the shipping company. Contact the carrier online or by phone to report the missing or stolen package. Carriers, such as the Postal Service or UPS, have their own processes for handling lost and stolen packages.
- The credit card you used to buy the item may have purchase protection. If the item was purchased entirely by that credit card, and the card issuer is alerted within a specified timeframe, you may be reimbursed for the stolen package. Just make sure to review your credit card company’s Purchase Protection policy to familiarize yourself with any exclusions that may apply.
- Your Homeowners or Renters Insurance policy likely covers stolen packages, so you could file a claim. That may only be helpful, however, if the item is worth more than your deductible.